Pulse London : Telesales & Telemarketing Services in Telford, Shropshire,Yorkshire, Lancashire & London UK.
Small Business Growth Telford and West Midlands UK
 
 
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"We pride ourselves on a marketing programme that not only builds awareness through strategic promotion, point of sale and advertising, all backed by an international, national and regional PR campaign," said Elaine McGonagall. "It is also designed to foster great loyalty, which is crucial in such a competitive industry.

Pulse was chosen after rigorous evaluation to support over 80 stores across Great Britain"

  
Telesales & Telemarketing Services in Telford, Shropshire & West Midlands.
  

We feel it important to provide a more detailed breakdown of how we go about providing our telesales services. This will give you a very good idea about how we look at a customer.

We provide a complete and seamless new business function. We allow our clients to decide how far we integrate with their operation. Some companies will outsource the entire function whereas many will use
Pulse for their high risk strategies product launches. We can provide the full turn key solution.

CONTACT US NOW.
Business Growth Strategy in Telford and Shropshire
“The Epwin Group, through its wholly owned subsidiary, SBP Limited, operate more than 30 businesses, achieving a group turnover quoted in excess of £185 million in 2005, creating employment for a workforce in excess of 2200 and continuing to expand its market share.
“Nothing to panic about – these Virgins were there as part of an English Heritage promotion attracting interest from all quarters with the most beautiful and sedate way to view England’s greatest historical site. This was organised as part of our ongoing 360 degree marketing strategy for Virgin Balloon Flights in the UK.


Telemarketing London :

Pulse get approached by an extremely diverse set of clients. It is not unusual for us to receive at least ten enquiries every week.

From telemarketing insulation services, to complex IT software we seem to have worked in most industries across many different platforms.

Small, medium and large businesses get attracted to us mainly through our London Telemarketing connections and quite often assume that we will accept the project no matter what their brief.

This is in fact not the case. Many years of experience have taught us that at least half the prospective telemarketing requests we examine will not work in their given format.

Call projections, decision maker contact ratios, lead or appointment targets and business assumptions are critical with any such evaluation.

In simple terms some companies are far too optimistic others the opposite – our first priority has to be work out what is and is not possible and then mutually agree sensible project targets.
One such very recent example of this came with a very unusual approach from a small Telford based business who helps companies obtain Microsoft Gold Partnerships.

When we initially received the brief we were worried that we might not be able to help – purely and simply because the very nature of their IT services were so technical – (although we employ some very talented telemarketing IT experts, that even they could not provide assistance with this particular sales process).

However, we always suggest meeting even if only for an hour to try and mutually examine what may or may not be achievable. Thank goodness we did – as it soon became clear that our part in the overall proposition was in fact, fairly simple.

So much so that we managed to surpass even our own very high targets in very quick time.

Our simple advice is this – by very honest and realistic when pursuing outside help from telemarketing experts. Break down into very simple terms who you are, what you do and what you would like to achieve.

Our wish list goes something like this:

  • Company history
  • Company size – turnover, number of employees, profitability
  • Future growth or forecasts
  • Company products and services – what exactly do you offer
  • Average order values
  • Sales cycle
  • Geographical territory covered
  • Targets – leads, appointments, business secured
  • MI tools
  • Reporting structure
  • Contract length
Whatever your objectives - we know that nearly ten years experience telemarketing in London should mean we will not fail.

Why is telemarketing in London so difficult?

This is probably the most common question we get asked.

My view having worked in sales recruitment for nearly ten years prior to working for Pulse is quite simple.

Whilst there is a huge pool of skilled telemarketing resource available in London and the South East – the days have gone where we could have relied upon employee loyalty or length of stay. "the days have gone where we may rely on employee loyalty or continuity of employment.”

According to the extensive research I carried out in my previous role recruiting telemarketers for London based companies – the average recruit will last no more than 6 months!

For most businesses this spells disaster for even attempting to set up telemarketing teams in London. You may ask why once again? In simple terms how long does it normally take to recruit, train and teach a telemarketer the requisite skills required to do their job effectively?
Or perhaps cutting to the chase when does a new telemarketing employee begin to make money for your business? At the end of month one, two or three? Or perhaps even longer?

In our business telemarketing for other companies, we normally expect each new telesales person to be contributing to our profitability after month four.

So in other words they cost us for the first four months then begin repaying our investment.

It does not take a genius to work out that if the average telemarketing recruit only lasts six months in London, and that most businesses will take time to turn their telemarketing resource into financial return then what is the point?

My answer and ours is very simple – telemarket for London companies outside London – call Pulse on 0844 576 1050.


Telesales London

Another common question we face is where do we advertise for good London based telemarketers?

The London Evening Standard? The Metro? The Daily Telegraph? Local newspapers such as the Watford Observer? The Grocer?

Each has their merits. As do specialist sales recruitment agencies.

Our concern with agencies is very simple – the tactics they employ to select candidates for such positions do somewhat lack ethical content.

It is very rare a London based telemarketing person wants another London based telemarketing role.

Why? Having interviewed in excess of 2,000 such London based telemarketing people I can assure you that 99% want out. Either out of London or more commonly out of telemarketing!

What do they want to do? Field sales, management, operational roles you name it – but not telemarketing and not London!
Most often this is because they have been treated either unfairly or poorly. Most telemarketing outfits seem to think the stick is preferable to the carrot.

Pulse telemarketing do not agree – it is highly possible to provide London based or anywhere based UK telemarketers that enjoy their jobs, and give them career opportunities providing you get the right calibre in the first place.


In simple terms – London based telemarketing people talk to us!
 
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Pulse London : Offering Telesales and Telemarketing in Telford, Shropshire, Yorkshire, Lancashire & West Midlands UK.
 
Appointment Setting : Cold Calling : Lead Generation : Outbound Calling : Telemarketing : New Business Generation : Telesales.

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