Telemarketing
Interviews In London
Pulse often get asked who we select our best
telemarketing staff in London.
We do not believe that it is rocket science.
There are a few differences in the overall approach
between interviewing telemarketing staff in comparison
to other positions within an organisation:.
1). Examine in detail any claims to target achievement
and bonus received.
2). Question candidate ability to move from previous
environment to your own
3). Very closely question why they have moved from one
role to another.
4). Why do they still want to telemarket – particularly
if they still live in London.
The answer to the latter question in particular is the
most enlightening.
There are very few people who will remain in
telemarketing for long – unless they join a company that
specialise in just that - like us.
Most use telemarketing as a stop gap or as a means to
move forward.
You need to very quickly assess what their motivation
may be – particularly if recruiting telemarketing people
in London.
Telemarketing
Article by Damian Brockway – MD of Pulse Telemarketing.
“How do we market debt management services?” asked Terry
Proxton – one of the team leaders and a director of
Pulse Telemarketing.
“Surely this is a very sensitive issue and extremely
complicated to get a handle on?” he further added.
He was correct with both assumptions. Debt management,
IVA, remortgages, secured loans and bankruptcy are now
seemingly commonplace in the UK marketplace.
Whereas once upon a time we used to be found via search
engines with key words such as “telesales London” or
“telemarketing London”, we now are increasingly finding
people visiting our website looking for niche market
services, such as debt management or IVA telemarketing.
Why? Most observers blame the USA and their
irresponsible mortgage lending – but whoever is to blame
is not the issue – what we are finding at an alarming
rate now is UK house prices plummeting, inflation
rapidly rising, household debt levels dramatically
increasing and the inevitable consequences.
Debt management, IVA, remortgage, loans and sometimes
the worst case scenario bankruptcy!
Either way, Pulse relish a challenge and we soon found
ourselves getting to grips with what appears to be a
very rapidly growing market.
The initial pitch is critical, as is the confident way
we guide each potential customer through what can seem a
very awkward and difficult set of life options available
to them.
We would not claim to be debt management specialists –
we leave that to the experts – but we are able to very
efficiently separate individual needs via telephone and
put them through to the correct department and expert
able to offer them bespoke solutions.
We hope our talent lies in providing some of the very
best telemarketing services found in London.
Telemarketing
“Rising energy price rises have caused major concern for
most UK businesses, in virtually all sectors. Every week
we seem to have been hit with new rises some in excess
of 30%”, commented Lee Bennett, director of Pulse
Telemarketing.
“It is therefore, no wonder that we have been presented
with this opportunity to provide specialist brokerage
services to the energy market.”
Whilst this new project is highly confidential we are
essentially sourcing and finding companies in the
“Golden Window” of opportunity to switch supplier –
often saving the business end user as much as 30% of
their total annual spend.
Our client found our company via Google on the internet,
searching for “telesales London.”
We soon convinced them that we could help them grow
their business whilst providing an invaluable business
to business cost saving service.
“What started as an interesting trial soon developed
into a full blown major project for Pulse – whilst we do
not always get things right immediately – we recognise
that each industry and each project have varying nuances
and jargon that have to be mastered – our expertise
relies in understanding the entire telemarketing process
and working with each client to insure we fully
understand their needs.
My message is keep searching for “Telesales London”
finished Lee Bennett.
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