TeleSales

How did I End Up In Telesales London – Damian Brockway – MD – Pulse Telesales
A long and quiet daft story mainly involving beer and a train!
Seriously – having without question failed with my parents dream quest for degree status via higher education – I was returning home one mid- term – when I met what seemed a lovely chap on the train home.
What I failed to realise was that this particular chap was a very scheming and wise recruitment consultant particularly skilled in the art of telesales recruitment in London.
It was not perhaps until ten years afterward that I realised what he had done to me – at the time I thought that he has listened most intently to my probably very sad tale of education woe – and in turn suggested that perhaps I got off my backside and tried sales, or telesales more in particular.
The next thing in knew I was answering questions in an interview for a Canon dealership in London telemarketing their range of photocopiers and fax machines!
What a job! There is only one way to describe telesales in London for a Canon dealership – bloody hard work.
Great education and training without doubt – but by God you knew what work meant.
I am certain that no company could get away with what I witnessed twenty plus years ago – telesales is just not the same and to be fair it is much better and more professional.
My telesales experience has brought me huge reward further down the line as the basics have stood my in good stead from my initial London days to my now quieter existence in rural Shropshire.

TeleSales

Telesales Questions - London – Damian Brockway – MD – Pulse Telesales
What do you think makes a good telesales person?
Why are you a good telesales person?
Describe your most successful telesales pitch?
Why was this your most successful telesales pitch?
What telesales targets did you have? Per month/per quarter /per annum?
What telesales remuneration did you receive for hitting such targets?
How many telesales people did you previous company employ?
How did you rank in this telesales team?
Can you provide documentary evidence to this effect?
What are your career aspirations?
Why telesales London?
Why not telesales elsewhere in the UK?
Why did you start in telesales?
When did you start in telesales?
How do you currently telemarket?
Give me a pitch!
What do you know about open or closed questions?
What telesales training if any have you received?
What telesales books or courses have you read or attended?


Telesales – A New Project

Our latest project involves anti virus and anti spam telesales. This time not in London!
The brief is Central Europe – approaching IT retailers, distributors and end users with a new UK product.
How should we tackle this?
As always our first port of call has to be examination of telesales brief. What are the products? What are the usp’s? What is the pricing structure? How does this compare to the rest of UK and European market?
What is the company background? Who do they currently supply and where? References?
Test the product ourselves?
See a live evaluation?
Prepare target companies to call.
Test telesales pitch and opening scripts.
Commence calling.
Evaluate initial telesales feedback and compose new scripts based upon results.
Test telesales daily call rates
Test telesales daily lead rates
Test telesales daily appointment rates
Set telesales MI tools
Set telesales reporting structure
Link this to Pulse London telesales website


Telesales – Business Directory Sales

One of our best telesales people came from selling Yellow Pages in London.
What made him so successful was a combination of things but in the main:
Hard work ethic
Long hours
Never say die attitude
Superb telesales training
Excellent telesales listening skills
Fantastic call volumes
Friendly and reassuring voice
In his own words “Although I may not be the cleverest of individuals, my telesales nouse comes from a tough upbringing in London, reasonable charm and in the main damn hard work.”
When we look to recruit, train or develop telesales staff in London we remember his background and pedigree..